Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The set of stylish approached the size, but in the chest a little small .... Can produce it with different volumes.
Love my sets. Brilliant quality ! Fast delivery
Прекрасный костюмчик, только при первой стирке перекрасил мне несколько вещей в жёлтый цвет)) А в целом нравится, хорошо сидит на теле, удобно и красиво. Только спинка у топа смотрится необычно. Ткань не просвечивает. На параметры 88/65/93 размер М подошёл идеально. S был бы тесноват.
Fast shipping
The quality is excellent. The fabric is very dense. It stretches well. The color is juicy, bright. I ordered the size s (I wear Russian 44) was a little too small, but this is correct. A month of training and there will be norms. Advise. For this money, excellent quality.
Super contented.
Very cool quality. All sports brands are on the side!
Recommended.! Beautiful colors and superior quality Very happy
The costume is awesome, I'm just shocked by the quality! Delivery in 17 days to Vladivostok
Size M. Height 163 cm. Weight 59 kg. My wife really liked it. Delivery 9 days.
The costume is of course good but slightly shines through
leírásnak és a képnek megfelelő.
The product fully corresponds to the description, the quality is good, even excellent for such a price. I will update the review after training, it's interesting how it will show itself)
The costume is good, but sewing so-so. The seams are not even. You are not correctly sewn. Not on the same level.
Chic suit, took the size XL on my 54 size sat perfectly. Plus, my chest is very big, worried that it will not fit. But everything is gorgeous. Especially cool in terms, came in a week. Planned delivery on May 29, took 17. Highly recommend
Fast shipping. Nice suit. Only the pants are a little translucent. With 168 height, size L
Many thanks to the store, the costume is excellent, the delivery is fast. with the seller did not communicate, asked to send the top M, and the bottom S. thanks so I.
Товар просто Безумно понравился!!! Качество бомба! Спасибо продавцу
Костюмчик огонь
Very good quality. Not transparent. Perfect size
Chic suit.
A good suit, but did not like pupyrki, it looks alive in another way, but it personally my taste as a whole is good
This is a bomb!!! Sits cool, the fabric breathes, the quality of the fire
It is amazing! The quality is cool! I came here to leave feedback and to order another one in a different color. I highly recommend! Now it is my favourite tracksuit!!!
Very cool suit. Neat seams, dense fabric, threads do not stick out.