Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
it's one of the best sports bra I've ever had!
Great thing! I order for the third time. I like everything. At 75b just right size L
The quality is not bad, the size approached perfectly, not small. I threw out the cups. The color was sent beige and it looks like underwear.
As always super
Good quality bra and very comfortable. Seller shipped quickly. Thanks
The sports bra is exactly as described but the leggings are too thin. Was expecting it would be as thick as the sports bra
Pull tabs at the Zipper are somewhat short, but for the rest a pleasant bra.
Happy, thank you
Everything is fine, 28 days, as in the description My recommendations
Excellent goods, sits tight, odorless
i love this white, i order 2 pcs
The order came quickly, the color of the bra is slightly lighter than in the photo, but the shade is not bad. The price-quality ratio is normal, the volume of 90 ~ b came up perfectly.
Quality is good, corresponds to the description!
Очень хорошее качество. И очень удобный.
Хорошее качество, молния отлично работает
Comfortable, soft fabric and stretchy. I bought 2 bras of size S and it fits really well. I preferred S on the bust of 100 cm so as it's a bit tight and gives full support to the breast. (I did not chose according to the chart since I had an idea about the correct size due to its stretchy fabric)
Love ♥️ ♥️ ♥️ ♥️
Perfect. As always. I have ordered multiple times and the bra always arrived in perfect condition.
Is perfect
xl feat 44
great store would buy from again
One cup is heavily crumpled.
As usual excellent quality and just reactive delivery!!! 7 days!!! Regular mail... I advise everything and goods and the store!
Good quality thank you
The topic is excellent, we order not the first time! Thanks store